Frequently Asked Questions
General Business Questions
We offer direct sourcing from West African suppliers, EU-compliant processing standards, complete traceability, and comprehensive quality assurance. Our focus on building long-term partnerships ensures consistent quality and reliable supply.
We currently serve the United Kingdom, the Netherlands, Germany, and France, with plans to expand to other European markets.
Our UK headquarters is in the Midlands, UK, with our main processing facility in Rotterdam, Netherlands. This strategic location allows us to efficiently serve the UK and European markets.
We specialise in shea butter and other West African nuts and nut butters. Our primary focus is sourcing raw materials from West Africa, processing them in our Rotterdam facility, and distributing finished products across European markets.
Product Questions
Raw shea butter: 24 months when properly stored. Refined shea butter: 18-24 months. Custom products: varies based on formulation. All products include specific storage recommendations.
Every batch undergoes comprehensive testing including microbiological analysis, chemical composition verification, and sensory evaluation. We provide Certificates of Analysis with every shipment.
Absolutely. Our Rotterdam facility specialises in custom processing and formulations. We work closely with customers to develop products that meet specific requirements.
Yes, we can source and process organic-certified shea butter and other products. Organic certification requirements must be specified at the time of ordering.
Minimum orders vary by product: Raw shea butter starts at 500kg-1000kg, depending on grade, refined shea butter at 250kg, and custom products are negotiable. Sample quantities of 1kg are available for evaluation.
Sourcing & Supply Chain Questions
Standard delivery is 2-3 weeks from order confirmation. Express delivery (1 week) is available for urgent orders. We also offer scheduled delivery programs for regular customers.
We maintain a diversified supplier base and keep strategic inventory levels. Our supply chain team proactively monitors potential disruptions and has contingency plans in place.
We work directly with suppliers, conduct regular site visits, pay fair trade prices, and support community development initiatives. Full traceability is maintained for all products.
We source directly from suppliers and cooperatives across West Africa, including Ghana, Nigeria, Burkina Faso, and Mali. We maintain direct relationships with our suppliers.
Technical & Regulatory Questions
Yes, we provide private labelling services, including custom packaging design, regulatory compliance, and brand development support.
Our technical team provides formulation assistance, application guidance, and regulatory compliance support. We work closely with customers on product development projects.
Yes, all our products are processed to meet EU food safety and import regulations. We maintain HACCP certification and provide all necessary documentation.
Pricing & Payment Questions
Yes, we can arrange trade financing through our banking partners. We also offer inventory financing programs for qualified customers.
We offer flexible payment terms, including letters of credit, bank transfers, and, for established customers, extended payment terms. Specific terms are negotiated based on the order size and the customer's relationship.
Pricing is based on product grade, order quantity, processing requirements, and current market conditions. We provide detailed quotations for all inquiries.
Partnership Opportunities
Yes, we welcome customer visits to our Rotterdam processing facility. Please get in touch with us to arrange a visit and tour of our facilities.
We work with qualified distributors in markets where we don't have direct presence. Please get in touch with us to discuss distributor opportunities in your region.
Yes, we're always interested in partnerships with quality-focused suppliers. Please get in touch with us to discuss partnership opportunities and our supplier qualification process.